Privacy Policy

Last Updated: 29 September 2026

Boudoir operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the "Services"). Boudoir is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and share your personal information when you visit or use the Services, make a purchase or other transaction through them, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with regard to the collection, processing and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and sharing of your information as described here. For details on how your personal data is processed under Turkish Personal Data Protection Law No. 6698, please see our KVKK Privacy Notice.

Personal Information We Collect or Process

"Personal information" means information that identifies you or another person or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

• Contact information, such as your name, address, billing address, shipping address, phone number and email address.
• Financial information, such as payment method, payment confirmation, transaction details and other payment details. Your card details are not stored by us.
• Account information, such as your username, password, preferences and settings.
• Transaction information, such as items you add to your cart, purchase, return, exchange or cancel, and your past transactions.
• Communications with us, such as information you share when submitting a customer support request.
• Device information, such as information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information, such as when and how you interact with or navigate the Services.

Sources of Personal Information

• Directly from you, for example when you create an account, place an order, contact us or otherwise provide us with personal information;
• Automatically through the Services, for example from your device when you visit our website and through the use of cookies and similar technologies;
• From our service providers, for example when they collect or process your personal information on our behalf;
• From our business partners or other third parties.

How We Use Your Personal Information

• Providing and Improving the Services. To perform our contract with you, process your payments, ship your orders, manage returns and exchanges, manage your account and offer you a personalised shopping experience.
• Marketing and Advertising. Where you have given explicit consent, to send you campaigns and announcements by email or text message and to show you online ads relevant to your interests.
• Security and Fraud Prevention. To verify your account, provide a secure checkout experience and detect potential fraud or malicious activity.
• Communicating with You. To provide customer support and respond to your requests.
• Legal Reasons. To comply with applicable law and respond to requests from competent authorities.

How We Share Your Personal Information

• With third parties that provide services on our behalf (payment providers, carriers, IT and cloud services, Shopify).
• Where you have given explicit consent, with our advertising and analytics partners (Meta, Google, Microsoft).
• When you direct or request us to do so.
• With competent authorities to comply with legal obligations and protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. This information may be transferred to Shopify and to third parties outside Turkey. For more information, please see the Shopify Consumer Privacy Policy; you can exercise certain rights via the Shopify Privacy Portal.

Third-Party Websites

The Services may contain links to websites operated by third parties. We are not responsible for the privacy practices of those sites and recommend that you review their policies.

Children's Data

The Services are not designed for use by children, and we do not knowingly collect personal information from anyone under 18. If you believe your child has provided us with personal information, you may contact us to request its deletion.

Security and Retention of Your Information

We take reasonable technical and administrative measures to protect your information; however, no security measure is perfect. Your personal information is retained for the period required by the relevant legislation or the purpose of processing.

Your Rights

Your rights under Article 11 of KVKK (requesting information, correction, deletion, objection, etc.) and how to apply are explained in our KVKK Privacy Notice. You can unsubscribe from promotional emails at any time using the link in each message. We will not discriminate against you for exercising these rights.

Complaints

You can send complaints about how your personal information is processed using the contact details below. You also have the right to lodge a complaint with the Turkish Personal Data Protection Board.

Changes to This Policy

We may update this Privacy Policy from time to time. The current policy is published on this page and the "Last Updated" date is refreshed.

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please email hello@boudoir.ist or contact us at Erenköy Mah. Azim Sk. No:7 İç Kapı No:5, 34738 Kadıköy / Istanbul.